Frequently Asked Questions

Delivery fees are paid by the customer, not the restaurant. When a customer places an order, they pay a delivery fee that goes directly to the driver. The restaurant receives 100% of the order value — no commission is deducted from your earnings.

No. Your customers pay the exact same price online as they do when they call in or dine in. There are no hidden "service" fees added to the customer's bill, and there are no commissions deducted from your earnings.

The flat annual rate includes unlimited orders, unlimited deliveries, managed menu updates, the private feedback loop, and direct support. Delivery fees are paid by the customer, not the restaurant. The fully managed website is available as an add-on.

You'll need a tablet (provided or your own) to receive orders and a receipt printer if you'd like printed order tickets. The system works on standard hardware — no expensive proprietary equipment required.

After every order, customers are prompted to leave quick feedback. This feedback is kept private and sent immediately to the email address on file for your restaurant. You can resolve any issues directly with the customer before they become public reviews.

The platform includes native support for alcohol ordering with built-in ID verification checks and legal compliance rules for ordering and delivery. The system enforces age verification and adheres to Canadian alcohol delivery regulations.

Most restaurants are fully onboarded within a few days. We handle the entire setup — website, menu, ordering system, and delivery configuration. You don't need to do anything technical.

No. Dine Local is a fully managed service. We build your website, set up your menu, configure your ordering system, and handle all technical updates. You focus on running your kitchen — we handle the digital side.

Just let us know. Menu updates, price changes, and content updates are all included at no additional cost. There are no hourly fees for changes — we manage it for you.

Yes. We offer native MailChimp™ integration so you can build your email marketing list directly from your ordering data. You own your customer data — we never share or sell it.

Student Savours™ and CAA Rewards™ are built-in promotion programs that drive exclusive local traffic to your restaurant. These programs are included with your Dine Local subscription at no extra cost.

Yes. The platform supports Ghost Kitchen Brands, allowing you to expand your reach and operate multiple virtual brands from a single kitchen.