Terms of Service
Last updated: September 12, 2026
Overview
These Terms of Service ("Terms") govern the use of the Dine Local platform and services provided by Succeed Sooner Consulting Inc. ("Dine Local", "we", or "us"). By using our services, you ("the Restaurant", "you") agree to these Terms.
Service Description
Dine Local provides a fully managed digital platform for independent restaurants, offered in three partnership tiers. The specific services included depend on the tier selected by the Restaurant, as described on our pricing page.
Core Ordering Partner
Includes unlimited online ordering and fully integrated delivery with GPS tracking, zero commissions and no hidden service fees, a fully managed menu, a real-time private customer feedback loop, and support for complex items including alcohol (with ID checks), catering, and long lead-time items.
Complete Digital Storefront
Includes everything in the Core Ordering Partner tier, plus a fully managed, built-for-you, AI-optimized website with zero-fee ongoing management for all content updates, price changes, and new pages. Also includes automated SEO structuring for business information, hours, and menus, automatic Google integration for standard and holiday hours, and complex event management for one-time or recurring events.
Growth Partner Suite
Includes everything in the Complete Digital Storefront tier, plus full social media management and content posting. This includes up to three (3) posts per week with content creation, and quarterly reviews of social media strategy and plan. Also includes hands-off audience growth and digital marketing execution.
Billing and Payment
Service Fees
The Restaurant agrees to pay the fees set out in their service agreement with Dine Local. Pricing is defined on our pricing page and may vary based on the specific services selected and any special promotions offered. Invoices are issued according to the agreed billing cycle and are due upon receipt.
Payment Methods
We accept payment by credit card and electronic transfer (including pre-authorized debit / PAD).
Online Order Payments and Processing Fees
Online payments for customer orders are processed securely through Stripe. A payment processing fee of 5% of the order total — including tax and delivery fee for delivery orders — applies to all orders paid online through the platform. This fee covers payment processing and is separate from the zero-commission model: Dine Local does not take a commission on the order value itself.
For non-delivery orders (e.g., pickup), restaurants may optionally configure the platform to accept payment in person at pickup rather than requiring online payment. This allows restaurants to use their own in-person payment methods (cash, debit, credit card terminal) if preferred.
Zero-Commission Model
Dine Local does not charge commissions on orders. Delivery fees are paid by the customer, not the restaurant. The Restaurant receives 100% of the order value, less only the applicable payment processing fee for online payments as described above.
Late Payment
Accounts more than 30 days overdue may result in suspension of services until payment is received. We will notify the Restaurant before suspending services.
Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods. To cancel, contact us at [email protected].
Restaurant Responsibilities
- Provide accurate business information, hours, and menu details.
- Maintain compliance with all applicable laws, including alcohol licensing and food safety regulations.
- Ensure adequate staffing to fulfil orders placed through the platform.
- Notify Dine Local promptly of any changes to business information, hours, or menu.
Alcohol Delivery Compliance
The platform includes built-in tools for alcohol delivery compliance, including ID verification. However, the Restaurant is responsible for ensuring it holds all necessary liquor licences and complies with all applicable provincial and federal alcohol delivery regulations.
Intellectual Property
The Dine Local platform, including the website, software, and branding, is the property of Succeed Sooner Consulting Inc. The Restaurant retains ownership of its menu content, business name, logo, and all customer data collected through the platform.
Data Ownership
The Restaurant owns all customer data collected through the Dine Local platform, including order data, customer contact information, and feedback. Dine Local does not sell or share this data with third parties outside of the Succeed Sooner Consulting Inc. family of companies.
Limitation of Liability
Dine Local is not liable for any indirect, incidental, or consequential damages arising from the use of the platform. Our total liability is limited to the fees paid by the Restaurant in the twelve (12) months preceding any claim.
Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We are not liable for downtime caused by factors outside our control, including internet outages, server failures, or third-party service disruptions.
Termination
We may terminate service if the Restaurant breaches these Terms, fails to pay invoices, or uses the platform for unlawful purposes. Upon termination, the Restaurant will receive a copy of all customer data upon request.
Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be resolved in the courts of Ontario, Canada.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the updated Terms.
Contact Us
If you have questions about these Terms, please contact us:
Dine Local, a division of Succeed Sooner Consulting Inc.
St. Catharines, Ontario, Canada
Email: [email protected]